Telehealth has become a lifeline for individuals like Emily West, who have complex medical needs and live in remote areas. Eight years ago when West moved to northern NSW, accessing specialists through video appointments was a challenge. However, the COVID-19 pandemic has led to an increase in telehealth options, making it easier for individuals like West to receive the care they need. West, who has multiple sclerosis and has been immunosuppressed since undergoing a stem cell transplant, chemotherapy, finds telehealth appointments to be a “game changer” for herself, her son, and her partner.
Recent analysis shows that telehealth appointments have significantly increased in NSW, accounting for one in every 10 public specialist appointments and one in every five GP appointments. This is a massive increase from the one percent of Medicare-subsidised appointments conducted over the phone or video call in 2019. Patients who frequently used telehealth were more likely to rate their overall care highly and would choose to use it again if given the choice. Virtual care is now being used as an alternative to, rather than as an addition to, in-person appointments, according to Bureau of Health Information chief executive Diane Watson.
Telehealth has become more readily available over the past few years, providing individuals like West with access to specialists and GPs without the need for long travel times. West, who lives in Pottsville near the Queensland border, appreciates the convenience of telehealth, especially for patients who cannot physically visit a doctor due to their medical condition. “In northern NSW, medical specialists don’t exist … to go and see a GP or a specialist, you’re looking at a one-hour round trip at least,” West said. “With telehealth, you can just access them at the click of a button.”
The COVID-19 pandemic has accelerated the adoption of telehealth as a viable option for medical appointments, particularly for individuals with ongoing health needs. Emily West’s experience highlights the benefits of telehealth for patients who require regular monitoring and care. The ability to conduct appointments through video calls or phone consultations has not only improved access to healthcare but has also helped to reduce the burden of travel on patients living in remote areas.
The shift towards telehealth has also led to a change in the way care is delivered, with virtual appointments being seen as a valuable alternative to in-person visits. Patients who have embraced telehealth have reported high levels of satisfaction with their care and express a willingness to continue using telehealth in the future. This trend is likely to continue as healthcare providers and patients become more comfortable with using technology to deliver and receive medical care.
Overall, the increased use of telehealth in NSW and across Australia has had a positive impact on patient care, particularly for those with complex health needs and limited access to specialists. Emily West’s story serves as a testament to the importance of telehealth in improving health outcomes and quality of life for individuals facing challenges in accessing traditional healthcare services. As telehealth becomes more widely accepted and integrated into the healthcare system, it has the potential to transform the way medical care is delivered and ensure that all patients have access to the care they need, regardless of their location.
