Patti Johnson, founder of PeopleResults and podcast host, advises leaders on navigating significant changes with wisdom and flexibility. She acknowledges that during times of transformational change, the behaviors that have led to success in the past may no longer be effective. Leaders who feel the need to always be right and have all the answers can struggle with the uncertainty that comes with change. Instead of trying to have all the answers, Johnson suggests asking key questions to guide decision-making in uncertain situations.
One important question leaders should consider is what they need to know or better understand in the face of change. It’s essential to recognize that in a new situation, leaders can’t rely on past experiences to provide all the answers. Johnson gives an example of a client expanding globally with limited experience in international markets, highlighting the importance of recognizing knowledge gaps and developing a plan to fill them. Leaders must also consider who they should listen to and learn from, whether that be internal or external experts to help navigate the unknown.
Another crucial question for leaders to ask is what decisions must be made now. Johnson emphasizes the importance of making strategic decisions based on the information available while remaining flexible to adapt as new information emerges. She advocates for a mindset that embraces change and is willing to adjust processes and strategies as needed. By considering all available options, even those that seem unworkable at first, leaders can make more informed decisions that align with their objectives.
Irreversible decisions require more certainty and insights, as they can have long-lasting impacts on the organization. Leaders must carefully evaluate the level of permanence associated with each decision and consider the potential consequences of moving forward. Additionally, Johnson stresses the importance of involving a coalition of team members in decision-making during times of change, rather than relying on a command-and-control approach. By engaging others in the process, leaders can create a sense of ownership and shared accountability for the change.
In conclusion, Johnson advises leaders to take decisive action based on the information available, while remaining open to adaptation as new information emerges. Change is a constant process that requires continuous learning and adjustment. By asking key questions, considering all options, and involving team members in decision-making, leaders can navigate change with wisdom and agility. As the business landscape continues to evolve, leaders must embrace change as an opportunity for growth and innovation.
