Josh Jebathilak, the founder of Fruition, a global partner firm of monday.com, believes that change management is crucial for navigating the transformation jungle within a company. Effectively managing change can help businesses modernize faster, avoid headaches, keep customers satisfied, and create organizational purpose by connecting strategy and execution. However, one common challenge faced by those leading change is team members who resist change, making user adoption a key indicator of a successful return on investment from a new system.
To streamline technology change management and enable smoother implementations, it is important for businesses to simplify and automate processes wherever possible. By identifying opportunities to streamline and automate processes, teams can focus on higher-value work. For example, Fruition’s team saved time by automating their sales and project management email follow-up process, resulting in significant reductions in manual administrative work. Involving the team throughout the change process was crucial for successful adoption of the new system.
Decentralizing decision-making to empower teams, prioritizing collaboration between business units, leveraging data for continuous improvement, and focusing on delivering value to customers are key goals of change management for technology within business teams. By encouraging cooperation and communication across all business units, and constantly gathering data on change outcomes, teams can optimize for speed and reliability while ensuring the best possible user experience.
To streamline the technology change process, businesses can follow six steps: develop a clear vision and strategy, engage and communicate with stakeholders, identify and empower change agents, provide training and support, manage resistance and address concerns, and monitor and measure progress. By creating a sense of urgency and communicating the reasons behind the change, businesses can help stakeholders understand the goals and objectives of the initiative. Engaging with stakeholders throughout the process, identifying effective change agents, providing training and support, managing resistance, and monitoring progress are essential for successful change management.
Fruition encourages each team member’s autonomy to start and execute projects, using a prioritization matrix to work on the most impactful changes. By providing training and support for employees to adapt to new processes or technologies, businesses can ensure that they have the knowledge and skills needed for success. Managing resistance to change proactively and monitoring progress through key performance indicators are also important aspects of successful change management. The key is to keep it simple, collaborative, and strive for continuous automation improvements based on team feedback.
Overall, change management is an enablement function rather than a series of controls, and by taking the right approach to technology change management, businesses can achieve smoother implementations and more successful outcomes. Empowering innovators with efficient software systems can help businesses thrive in the ever-evolving technological landscape.
