London Drugs in Western Canada recently began the gradual reopening of stores after a six-day closure due to a cybersecurity incident that occurred last Sunday. The company is working with each store to ensure it is fully operational to meet the needs of their customers. While not all systems are fully back online, London Drugs is committed to reopening to meet the healthcare and everyday needs of its customers. Pharmacists are available at all store locations to support urgent care needs.
Clint Mahlman, president and chief operating officer of London Drugs, expressed gratitude for the patience and support of customers and suppliers as the company works to bring all services and systems back to full operation following the cybersecurity incident. The only systems currently being used have been thoroughly tested for safety and verified by third-party cybersecurity experts. London Drugs has stated that at this point in their investigation, no evidence has been found of any customer databases being compromised, including those of pharmacy patients and LDExtras members. Canada Post locations within the stores are also accessible to customers.
The closures affected more than 80 London Drugs locations across British Columbia, Alberta, Saskatchewan, and Manitoba. While the company has not disclosed which stores are opening and when, they are making efforts to gradually reopen stores in a secure, safe, and orderly manner to fulfill the needs of their customers. London Drugs is continuing to work with third-party cybersecurity experts to ensure that all systems are brought online in a safe and secure manner.
London Drugs emphasized the importance of meeting the urgent care needs of their customers and is taking steps to ensure that all services and systems at their stores are fully operational. The company remains committed to providing a safe and secure environment for its customers and has taken measures to verify the safety of the systems currently being used. Customers can access Canada Post locations within the stores, and pharmacists are available to support urgent care needs at all store locations.
Overall, London Drugs is focused on gradually reopening stores in a secure and safe manner to meet the healthcare and everyday needs of their customers while working with cybersecurity experts to ensure that all systems are operating safely. The company is grateful for the patience and support of their customers and suppliers throughout this process and is committed to maintaining a high level of safety and security for their customers. Despite the challenges posed by the cybersecurity incident, London Drugs is taking steps to address the situation and gradually return to full operation.
