Ryan Miller, CEO and Co-founder of Peerlogic, discusses the impact of technology on the dental industry, including advancements like 3D printing, digital impressions, laser dentistry, and artificial intelligence (AI). These innovations are revolutionizing dental treatments, making them more precise and less invasive. Conversational AI and analytics are also reshaping front-office operations, offering solutions to improve patient care and efficiency.
To successfully adopt new technologies like conversational AI, dental practices should take five key steps. First, assess the practice’s needs by understanding patients’ expectations and identifying pain points. Evaluate current technologies and communication channels to establish clear goals for implementing conversational AI. Second, secure employee buy-in by addressing anxieties, educating them on the benefits, and engaging them in the process. Providing assurance and guidance can help ease fears and ensure staff make the most of the technology.
Adequate training is crucial for successful implementation of AI tools. Providing employees with sufficient training before and after the rollout can increase their comfort and effectiveness in utilizing the technology. Additionally, gathering feedback from staff and patients on their interactions with the technology can help optimize its performance. Monitoring key metrics and analyzing data can allow practices to identify trends, areas for improvement, and leverage new features to enhance the patient experience and streamline front-office operations.
Incorporating advancements like conversational AI into dental practices can significantly improve patient communication and streamline administrative tasks. By involving staff and patients in the process, providing training, and monitoring performance, practices can instill confidence in the power of AI to enhance patient experience and drive efficiency. The adoption of technology in dentistry continues to evolve, offering innovative solutions to improve patient care and practice operations.
