The Washington State Department of Transportation (WSDOT) has issued a warning to Good to Go! customers about fraudulent emails and texts claiming to be from collections agencies seeking payment for past due toll bills. These scammers are targeting customers of the program that allows drivers to automatically pay fees for toll roads in Washington, such as SR 520. WSDOT emphasized that they do not disclose any individual customer information to marketing firms, and all Good to Go! customer information is confidential, private, and protected by law.
In response to the fraudulent emails and texts, the FBI’s Internet Crime Complaint Center is investigating multiple complaints throughout the country regarding similar scams targeted towards toll agency customers. WSDOT is urging customers to be vigilant and not click on any suspicious links in texts or emails. It is important for customers to verify the authenticity of any communication regarding toll payments before taking any action to ensure that their personal information and finances are not compromised by fraudulent activities.
The Good to Go! program provides a convenient way for drivers to pay toll fees automatically, streamlining the process of using toll roads in Washington. By allowing customers to link their accounts and payment methods to their vehicles, the program helps to reduce traffic congestion and improve the overall driving experience. However, with the rise of cyber fraud and scams, it is crucial for customers to remain cautious and informed about potential threats to their personal information and financial security when using online payment systems.
As part of their efforts to protect customer information, WSDOT reassured Good to Go! users that their name, address, and payment information are kept confidential and private. In addition to following best practices for data security, such as using encryption and secure channels for transactions, WSDOT is actively monitoring and investigating reports of fraudulent activities targeting toll agency customers. The agency is committed to working with law enforcement agencies to identify and prosecute scammers who attempt to deceive customers and compromise their financial well-being.
Customers can take steps to protect themselves from fraudulent activities by verifying the authenticity of communications related to toll payments, such as contacting their toll agency directly through official channels to confirm the status of their accounts. By exercising caution and staying informed about potential scams, customers can reduce the risk of falling victim to fraudulent emails and texts seeking payment for past due toll bills. WSDOT’s warning serves as a reminder for customers to remain vigilant and proactive in safeguarding their personal information and finances when using electronic payment systems for tolls and other services.
