Australia Post customers are being warned over a new scam disguised as a delivery notification.
Cyber criminals posing as the delivery giant’s customer service team are claiming packages are being withheld until customer’s schedule a delivery time — for which they must pay a small fee.
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Australia Post says it is aware of multiple fraudulent emails prompting customers to click on a link to “Schedule Delivery”.
“Once clicked, the link will lead to a fake Australia Post website which is designed to steal your personal and financial information,” it warned.
Australia Post says it will never call, text or email customers to ask for personal or financial information or to request a payment, and will never ask customers to click on a link to print off a label to redeem their package.
The Australian Competition and Consumer Commission revealed more than 86,000 scams were reported during January to March this year, equating to a monetary loss of over $142 million.
“We’re an affluent nation, and we’re a prime target for scams,” Norton APAC managing director Mark Gorrie said.
“You can see it in the Scamwatch data, people are losing millions of dollars through various scams including investment scams, romance scams and tax scams.
“The fact that so many Australians continue to fall victim to various scams is quite concerning. Unfortunately, it’s becoming more difficult than ever for people to spot scams on their own as they become more sophisticated.”
Scamwatch’s advice for consumers is:
- Never click on any links in unexpected messages. Even if you expect a message, it’s best to access the information directly from a website or a source you have found independently.
- Pay attention to typo or grammatical mistakes in text messages. Delete the message and do not respond.
- Do not reply — delete and block the number.
- If you think you have been scammed and lost money, contact your bank immediately.
- If you are concerned about any personal information lost, contact IDCARE for support.
7NEWS.com.au has reached out to Australia Post and the ACCC for further comment.
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Source: 7News