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More than 1.5 million Good Guys customers impacted by cyberattack


Millions of customers of leading Australian electronics store The Good Guys have had their personal data accessed when a third-party supplier was hacked.

Names, addresses, phone numbers and email addresses of 1.5 million “Concierge” members who were part of The Good Guys rewards system were accessed, the company said.

In about 15,000 cases, customers who provided their date of birth had the information hacked and the passwords of 325,000 customers who had created a My Rewards account as Conciegere members were also stolen.

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The cyber attack on Pegasus Group Australia Pty Ltd, which is now known as My Rewards Pty Ltd was likely to have happened in August 2021, a spokesperson for the electronic store said, adding it had only become aware of the incident this month.

Customers of The Good Guys have had their personal information hacked Credit: JULIAN SMITH/AAPIMAGE

It said it no longer used the supplier for its rewards system and My Rewards no longer holds any data from The Good Guys customers.

“The Good Guys is extremely disappointed that My Rewards, a former services provider, has experienced this breach and we apologise for any concern that this may cause,” a spokesperson said in a statement.

“The Good Guys is directly contacting Concierge members who may have been impacted by the My Rewards data breach.”

Managing Director Biag Capasso said it had informed the relevant authorities of the attack and would support any customers with further questions.

“While we understand that no personal identity documents or financial information such as driver’s licence, passport or credit card data is involved, we have notified the OAIC of the incident and we are contacting all those affected,” Capasso said.

A spokesperson for My Rewards said the company was working with the Federal Government and did not believe any serious harm would be caused by the breach.

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Source: 7News