Several customers of Alweather Windows and Doors in the Maritimes are fighting to get their deposits back after the company abruptly shut down. Peter van Westen, one of the affected customers, made a deposit of $1,350 for a window replacement that was never installed. Despite requesting a refund, van Westen was told by the company to contact his credit card company for a refund, which was denied. Other customers, such as Cynthia Kent, have also lost significant amounts of money with no resolution in sight.
Alweather Windows and Doors announced a temporary suspension of operations, citing restructuring and ramp-up challenges. The company advised customers to contact their credit card companies for refunds. However, many customers, including van Westen, have not been successful in obtaining their money back. The company has now been taken over by Canadian Choice Windows & Doors, which is expanding into the Maritimes but is not purchasing Alweather. Canadian Choice is offering to requote the work for affected customers and apply any existing deposits as a credit towards new orders.
Canadian Choice’s decision to help former Alweather customers came from the concern of former employees who had taken deposits from friends, family, and neighbors in small communities. The company felt it was the right thing to do as they transitioned into the new communities. However, some customers, like van Westen, still prefer a refund rather than a credit towards future services. Customers have the option of pursuing small claims cases to try to recover their lost deposits, but the process can be lengthy and challenging.
The sudden closure of Alweather has left many customers in financial turmoil, as they are unable to get their deposits back for services that were never provided. The company’s phone lines are no longer operational, and customers have been left in the dark about the status of their refunds. Canadian Choice’s offer to help these customers is a positive step towards providing some relief to those affected by Alweather’s closure. However, the situation highlights the importance of proper consumer protection measures to prevent such cases of financial loss in the future.
Customers like van Westen are frustrated with the lack of accountability from Alweather and the difficulty in recovering their lost deposits. The company’s decision to fold and leave customers without refunds has caused significant financial strain for many individuals who trusted the company with their home improvement projects. Moving forward, it is essential for companies to ensure transparent communication with customers and provide refunds promptly in cases where services are not delivered as promised.
In summary, the closure of Alweather Windows and Doors has left many customers in the Maritimes struggling to recover their lost deposits for services that were never provided. Despite efforts by Canadian Choice Windows & Doors to assist former customers, some individuals are still seeking refunds rather than credits towards new services. The situation underscores the importance of consumer protection measures and transparent communication between companies and customers to prevent similar financial losses in the future.Affected customers have the option of pursuing small claims cases to try to recover their deposits, but the process can be challenging.
